Support
If you are ever needing any help using our website, please
contact us and we will reply in a timely
fashion.
Getting Started
For a quick reference to some helpful videos, be sure to check out our
Getting Started page.
System Requirements
For the best experience using the trailsoffroad.com website, we
recommend using the most up-to-date version of one of the following web
browsers from your desktop, tablet or phone:
It's important to note that many features on our website will not work
when using older versions of web browsers, particularly Internet
Explorer. Microsoft doesn't even support Internet Explorer anymore. As
such we cannot provide technical support if you are using an outdated
browser—you must first upgrade to a current browser so that we can
assist you.
Account Basics
How do I create a membership account?
Creating a Trails Offroad account is quick, easy, and totally free! If
you don't have an account, you can sign up using your email address by
clicking
here.
With a Basic Free Community Account, you can:
- Access over 1,000 off-road trail guides.
- Save your favorite trails
- Get driving directions directly to the trailhead
- Read and leave community trail reviews
- Read the basic trail difficulty rating
Want more information? Go
All-Access!
What is All-Access?
Trails Offroad All-Access Membership is the powerful, affordable way to
get even more out of your off-road adventures. In addition to what you
get your Basic Free account you get:
-
Gain access to hundreds of more trails with All-Access Member only
trails.
- Advanced search features
- Detailed route description
- Detailed technical rating
- Robust maps showing all tracks
- Trail details with waypoints
- Detailed .gpx track with waypoints
- Suitable camping information
- Ask questions to the guide author
- No advertisements
All-Access is available for $25 per year.
How do I reset my Password?
If you're having trouble logging in to your Trails Offroad account,
forgot your password simply click on the account modal (person symbol)
at the top of every page.
If you know you your password and are logged in, you simply change it by
editing your profile by clicking the blue buttons:
After submitting your email address and clicking the blue button, you
will receive an email with instructions for resetting your password. If
you don't see this email in your inbox after a few minutes, please check
your spam/junk folder.
If you have any trouble resetting your password please email
support@trailsoffroad.com
and we'll be happy to issue you a temporary password.
Why am I seeing "User does not exist"?
A "User does not exist" error when resetting your password means we
don't have an account under that email address. Most often this means
that you have registered using a different email address or you simply
haven't created an account with us yet.
Why am I seeing "Verification token does not match or is not present"?
You should receive an email immediately after entering your email and
clicking 'reset password'. If you click the reset password more than
once you will receive another email for every time you click. If you are
not using the most recent reset password email to reset your password
you will receive an "Verification token does not match or is not
present" error. You MUST use the most recent email to reset your
password, as the original token will be replaced by a new token. If you
are still having an issue, please email us at
support@trailsoffroad.com
How do I update my profile and garage?
While logged in, simply click your account modal. Click the blue button
then click the blue button on the next page.
How do I change my email address?
Contact us at
support@trailsoffroad.com and we will take care
of it.
How do I delete my account?
While logged in, navigate to your profile and click "EDIT". Scroll to
the bottom the page and select the red "DELETE ACCOUNT" button.
How do I link my blog or website to my profile?
Feel free to link to your personal websites/blogs using the Bio section
of the profile page.
All-Access
How do I upgrade to All-Access?
Log in to your Trails Offroad account, then click
All-Access to sign up with
your credit card.
What is the difference between basic free trails and All-Access trails?
FREE ACCOUNT
$0 / year
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Trailhead map view
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Directions to trailheads
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Camping regulations
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Upload tracks to Gaia GPS
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Highlight description and photo
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Community reviews
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Advanced search features
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Detailed route description
|
|
Detailed technical rating
|
|
Robust maps showing all tracks
|
|
Trail details with waypoints
|
|
Detailed .gpx track with waypoints
|
|
Printable trail guides
|
|
Suitable camping information
|
|
Ask questions to the guide author
|
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All-Access Member Only Trails
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No advertisements
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$25 / year
|
Trailhead map view
|
|
Directions to trailheads
|
|
Camping regulations
|
|
Upload tracks to Gaia GPS
|
|
Highlight description and photo
|
|
Community reviews
|
|
Advanced search features
|
|
Detailed route description
|
|
Detailed technical rating
|
|
Robust maps showing all tracks
|
|
Trail details with waypoints
|
|
Detailed .gpx track with waypoints
|
|
Printable trail guides
|
|
Suitable camping information
|
|
Ask questions to the guide author
|
|
All-Access Member Only Trails
|
|
No advertisements
|
How do I change my renewal settings? How do I update my credit card
information?
Click on My Profile in the top navigation bar, and click GO TO MY
PROFILE in the modal that appears. From here, you will see an area
called Manage Subscription. You can see some quick information about
your subscription. Click MANAGE SUBSCRIPTION to manage your settings,
renew your account or cancel your subscription (you must have popups
enabled for this to work!).
Trails
What are featured trails?
When you see the "Featured Trail" symbol, that is a trail where we make
available all the trail details for our Basic Free Membership
What are All-Access trails?
All-Access trails are denoted by an All-Access badge. The trail
information for these trails is only made available to our All-Access
Members.
How do I share a trail?
If you would like to share a trail to social media or friends simply
highlight the URL bar and share the link!
How do I add trails to my favorite list?
When on any trail click the "Favorite Trail" blue button.
How do I review a trail?
You can leave a trail review or trip report on any trail. Simply find
the trail and find the link the community section of that trail page and
click "ADD TRAIL REVIEW". Be sure to give it a star rating!
How do I edit a trail review?
While logged in, just go to your trail review and click the blue "EDIT"
button.
Using Trails Offroad with GPX Device or App
How do I export GPX files to my device or app?
For using a smart phone or tablet gpx application, this is best done by
accessing the site directly from your smart phone/tablet. Log onto the
website from the device, find your trail(s) and click the download
buttons. These will open within your gpx application.
From a desktop, simply click download and then move the file wherever
you need it to be in order to access it.
Can I share GPX files?
Our gpx files are intended for your personal use only. They may not be
shared on any type of cloud service, other websites or generally made
available to the public at large.