Support

If you are ever needing any help using our website, please contact us and we will reply in a timely fashion.

Getting Started

For a quick reference to some helpful videos, be sure to check out our Getting Started page.

System Requirements

For the best experience using the trailsoffroad.com website, we recommend using the most up-to-date version of one of the following web browsers from your desktop, tablet or phone:

It's important to note that many features on our website will not work when using older versions of web browsers, particularly Internet Explorer. Microsoft doesn't even support Internet Explorer anymore. As such we cannot provide technical support if you are using an outdated browser—you must first upgrade to a current browser so that we can assist you.

Account Basics

How do I create a membership account?

Creating a Trails Offroad account is quick, easy, and totally free! If you don't have an account, you can sign up using your email address by clicking here.

With a Basic Free Community Account, you can:

  • Access over 1,000 off-road trail guides.
  • Save your favorite trails
  • Get driving directions directly to the trailhead
  • Read and leave community trail reviews
  • Read the basic trail difficulty rating

How do I reset my Password?

If you're having trouble logging in to your Trails Offroad account, navigate to the Log In page and look for Reset Password at the bottom.


After submitting your email address and clicking the blue button, you will receive an email with instructions for resetting your password. If you don't see this email in your inbox after a few minutes, please check your spam/junk folder.

If you have any trouble resetting your password please email support@trailsoffroad.com and we'll be happy to issue you a temporary password.

How do I update my profile and garage?

While logged in, simply click My Dashboard in the navbar. Scroll down and look for View/Update on the right side of the screen.

How do I change my password/email address?

Navigate to My Dashboard and then look for View/Update under My Profile in the lower right. From there, you can find a Reset Password/Change Email Address button.


If that doesn't work, please contact us at support@trailsoffroad.com and we will take care of it.

How do I delete my account?

While logged in, navigate to your profile and click "EDIT". Scroll to the bottom the page and select the red "DELETE ACCOUNT" button.

How do I link my blog or website to my profile?

Feel free to link to your personal websites/blogs using the Bio section of the profile page.

All-Access

All-Access is available for $25 per year.

How do I upgrade to All-Access?

Log in to your Trails Offroad account, then click All-Access to sign up with your credit card.

What is the difference between basic free trails and All-Access trails?

FREE ACCOUNT

$0 / year


Trailhead map view
Directions to trailheads
Camping regulations
Upload tracks to Gaia GPS
Highlight description and photo
Community reviews
Advanced search features
Detailed route description
Detailed technical rating
Robust maps showing all tracks
Trail details with waypoints
Detailed .gpx track with waypoints
Printable trail guides
Suitable camping information
Ask questions to the guide author
All-Access Member Only Trails
No advertisements

How do I change my renewal settings? How do I update my credit card information?

Click on My Dashboard and scroll down to the bottom and in the lower right, you will see Your Account. Click "Manage" and it will bring up the subscription management page (ensure popups are enabled if this is not working). From here you can either cancel your subscription or edit your billing information.

Trails

What are featured trails?

When you see the "Featured Trail" symbol, that is a trail where we make available all the trail details for our Basic Free Membership

What are All-Access trails?

All-Access trails are denoted by an All-Access badge. The trail information for these trails is only made available to our All-Access Members.

How do I share a trail?

If you would like to share a trail to social media or friends simply highlight the URL bar and share the link!

How do I add trails to my favorite list?

When on any trail click the "Favorite Trail" blue button.

How do I review a trail?

You can leave a trail review on any trail. Simply find the trail and find the link the community section of that trail page and click "ADD TRAIL REVIEW". Be sure to give it a star rating!

How do I edit a trail review?

While logged in, just go to your trail review and click the blue "EDIT" button.

Using Trails Offroad with GPX Device or App

How do I export GPX files to my device or app?

For using a smart phone or tablet gpx application, this is best done by accessing the site directly from your smart phone/tablet. Log onto the website from the device, find your trail(s) and click the download buttons. These will open within your gpx application.

From a desktop, simply click download and then move the file wherever you need it to be in order to access it.

Can I share GPX files?

Our gpx files are intended for your personal use only. They may not be shared on any type of cloud service, other websites or generally made available to the public at large.